These Terms and Conditions govern the use of CloudCostConsultancy.com and, where applicable, any services we provide under a separate written agreement. By using the website or engaging our services, you agree to these Terms. If you do not agree, do not use the website.
Definitions
- Agreement — the proposal, these Terms and Conditions, and any other documents accepted by both parties that define scope, timelines, and fees
- Client Content — any materials or information the client provides for use in delivering the Services, including documents, data, access details, and instructions
- Deliverables — the outputs we provide as part of the Services, such as reports, recommendations, documentation, or other work product
- Company Tools — our internal tools, templates, methods, systems, frameworks, and know-how used to produce Deliverables
- Final Deliverables — the completed Deliverables provided after review/acceptance (if applicable) and subject to payment terms
- Project — the scope of work described in an Agreement
- Services — cloud cost optimization services intended to help streamline cloud expenses
- Third-Party Materials — tools, platforms, or assets owned by third parties that may be used or referenced during service delivery
How Services Are Delivered
When Services are provided under an Agreement, we deliver them based on the accepted scope, milestones, and timeline. We apply professional judgment and use commercially reasonable efforts to perform the Services.
Some results may depend on client environments, access permissions, or third-party platforms. Where relevant, we will communicate constraints as they arise.
Proposals and Scope
Unless stated otherwise, proposals are valid for 30 days from the issue date. If a proposal is not accepted within that period, we may revise it or reissue an updated version.
Fees and Other Costs
Fees and payment terms are set out in the Agreement. Unless stated otherwise:
- third-party costs (such as subscriptions, licenses, or usage fees) are billed separately unless included in writing
- approved expenses (if any) may be billed at cost
- the client is responsible for applicable taxes related to payments, where applicable
Payment Terms
Invoices are due within 5 days unless different terms are agreed in writing. Payments may be milestone-based where stated in the Agreement.
If payment is overdue, we may pause work until amounts due are received, unless the Agreement provides another arrangement.
Changes to Scope
Requests to change scope must be submitted in writing. We will review the request and confirm any impact on deliverables, fees, and timelines.
- Minor changes are small adjustments that do not materially alter scope or schedule. Depending on the Agreement, minor changes may be handled within the existing plan or billed at standard rates.
- Major changes materially expand or change scope, complexity, or delivery timing. Major changes require a revised proposal or supplemental Agreement, and work may pause until the updated scope is accepted.
Where a revised proposal is issued, it should be accepted within 14 working days unless agreed otherwise.
Delays and Events Outside Control
- If the client delays delivery by not providing required inputs, approvals, or access, timelines may be extended day-for-day.
- If we anticipate a delay, we will notify the client and propose an updated schedule.
- Events outside either party’s reasonable control (such as service outages or significant disruptions) are not treated as a breach and may extend deadlines as needed.
Review and Acceptance
We may conduct internal checks before delivering work.
After Deliverables are provided, the client typically has 7 working days to accept them or provide written feedback. If changes are within scope, we will address them within a reasonable timeframe and provide an updated version for review.
Client Responsibilities
The client agrees to:
- provide lawful, accurate, and ready-to-use Client Content
- ensure they have the rights to share and use any supplied materials
- provide timely feedback, approvals, and access where required
- proofread and verify client-supplied content unless the Agreement assigns that responsibility to us
- make timely decisions relating to any third-party tools or services needed for delivery
Credits and Portfolio Use
Unless agreed otherwise in writing, we may include a simple credit reference (such as a link) and may display non-confidential work examples in a portfolio or case summary.
Neither party should unreasonably block factual references to the working relationship while confidentiality obligations are respected.
Confidentiality
Both parties agree to keep confidential information private and use it only for purposes related to the Agreement.
Confidential information does not include information that becomes public without breach, was lawfully known before disclosure, is independently developed without using the other party’s confidential information, or is lawfully received from another source without confidentiality restrictions.
Independent Contractor Relationship
We provide Services as an independent contractor. Nothing in these Terms creates an employment relationship, partnership, joint venture, or agency relationship.
There is no exclusivity unless agreed in writing. We may use subcontractors or service providers to support delivery while remaining responsible for our obligations under the Agreement.
Limitation of Liability
To the extent permitted, the website and Services are provided “as is” and “as available.” We do not guarantee uninterrupted availability or that every issue can be prevented.
To the extent permitted, our liability for a claim is limited to the amount paid for the specific Services that gave rise to the claim.
Rights to Deliverables
After full payment, the client receives a non-exclusive, perpetual, worldwide license to use the Final Deliverables for the purpose agreed in the Agreement.
Our Company Tools, internal methods, templates, and reusable frameworks remain ours unless transferred in writing. Where applicable, the client should not modify, extract, or create derivative works from protected components without written permission.
Support and Maintenance
Support, maintenance, or ongoing updates are provided only if agreed in writing and may be billed separately. Any support commitment may not apply if Deliverables are modified by others or used outside the agreed scope.
Updates to These Terms
We may update these Terms from time to time. The current version will be posted on this page. Continued use of CloudCostConsultancy.com after changes are posted means you accept the updated Terms.